TECH SVCS - Bilingual IT Help Desk Customer Service Representative
Mindlance · Posted Nov 9, 2026
- Tampa, Florida, United States
- 2+ years
Provide technical/application support to company employees in the Field and Scientific divisions via phone, ticket or chat inquiries.
Responsibilities
- Accept incoming calls, redirect calls/tickets, if necessary, to appropriate support groups for resolution while identifying and setting end user expectations for follow-up during the initial interaction.
- Handle incoming chats within department SLA.
- Provide follow-up and status update inquiries to end users on your daily open ticket queue guideline.
- Utilize Knowledgebase to address end user inquiries and create Knowledgebase draft articles to address knowledge gaps.
- Create tickets and document all activities in ticket system (ServiceNow).