Field Service Engineers perform customer support duties for Swisslog Healthcare products, specifically pneumatic tubing systems, including maintenance, repairs, emergency service, start-up, and user training.
Locations (4)
Chicago, Illinois, United States
Philadelphia, Pennsylvania, United States
Dallas, Texas, United States
Denver, Colorado, United States
Compensation
Base salary range for this position is $58,000 - $68,000, plus overtime and on-call pay, plus vehicle benefit and fuel card.
Responsibilities
Provide scheduled preventive maintenance services to contract customers
Provide on-demand corrective, 24/7 emergency, and paid services
Provide start-up services on Translogic Systems
Assist with start-up services on new Swisslog products
Report product quality issues to manager/supervisor
Requirements
Vocational school
Associate's Degree from a Technical or Vocational School
Nice to have: Experience working in a mission-critical, on-call environment
Nice to have: Experience with 24/7 on-call availability
Provide technical support and basic issue resolution to Swisslog Healthcare customers and employees via phone, e-mail, chat, and other electronic media.
Locations (2)
Denver, Colorado, United States
Westminster, Colorado, United States
Compensation
Salary range for this position is $55,000 - $64,000. Salary will be commensurate with experience and skillset.
Responsibilities
Provide support and basic issue resolution to all Swisslog Healthcare customers and employees via phone, e-mail, chat, and other electronic media.
Escalate pending support-related issues to various Swisslog departments for further analysis and resolution.
Report escalated case updates and resolutions to appropriate stakeholders.
Track requests in Salesforce and SAP.
Read technical manuals, confer with users, and conduct diagnostics to investigate problems and provide technical support.
Requirements
High School Diploma or Equivalent
A.S. Degree in Electronic Engineering Technology
Nice to have: Salesforce experience
Nice to have: Previous experience with Swisslog Healthcare products