- Bethesda, Maryland, United States
- Full-time
- $60K–$90K per year
- 4+ years
Provide desktop support for Windows environments, troubleshooting hardware and software issues, and delivering customer service both onsite and remotely.
Compensation
The general salary range for this position is as follows: $60,000.00 - $90,000.00
Responsibilities
- Identify, troubleshoot, and resolve hardware and software problems
- Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control
- Utilize Service Now to log, track, and document incidents
- Respond to escalated tickets and prioritize the ticket queue
- Work independently on day-to-day operations
Requirements
- Associate's degree or equivalent experience