Support and maintain Safe Software’s internal technology environment, troubleshoot hardware, software, and network issues, manage Windows and macOS devices, and improve cloud infrastructure with a focus on AWS.
Responsibilities
Troubleshoot and resolve advanced hardware, software, and network issues
Configure, maintain, and update IT systems and infrastructure, including AWS cloud environments
Deploy and manage employee devices using mobile device management (MDM) tools
Develop and maintain Bash, shell, or Python scripts to automate tasks and improve IT processes
Support the deployment and management of new technologies and IT projects
Requirements
Bachelor's in Information Technology, Computer Science, or a related field
Providing technical support and troubleshooting for Windows and Mac desktop environments, mobile devices, and networking equipment within the San Francisco Bay Area.
Locations (2)
Palo Alto, California, United States
San Francisco, California, United States
Compensation
Base Pay Scale: Generally starting at $40.90 - $53.17 per hour
Responsibilities
Provide end user device support during field visits or dispatches
Provide technical support for Windows and Mac desktop systems, including hardware and software troubleshooting
Provide technical support for mobile devices, including smartphones and tablets
Install, configure, and maintain desktop operating systems, applications, and mobile device management (MDM) solutions
Assist with the deployment and setup of new desktop systems and mobile devices
Requirements
High school diploma
technical training
equivalent combination of education and technical experience
