Technical Help Desk - Workforce Analyst
GTT, LLC · Posted Nov 10, 2026
- Toronto, Ontario, Canada
- Hybrid
- Contract · Mid
- CA$30–CA$35 per hour
- 3–6 years
Provide workforce management support for a Technical Help Desk environment operating on a 24/7 and 365 basis, including scheduling, forecasting, capacity planning, reporting, and workforce optimization.
Compensation
Pay Rate: C$30.00–C$35.00 / Hour (CAD)
Responsibilities
- Build and maintain schedules for help desk agents
- Manage vacation planning and workforce allocation
- Perform capacity planning activities on weekly, monthly, and annual horizons
- Monitor real-time operational performance and staffing requirements
- Manage attendance exceptions and schedule adherence
Requirements
- Nice to have: Power BI
- Nice to have: Power Automate
- Nice to have: Additional workforce management platforms
- Nice to have: Technical Help Desk workforce management experience in large enterprise environments