- Tampa, Florida, United States
- Hybrid
- Full-time · Mid
- 2–4 years
Leverages data analytics and process management to enhance customer experience, optimize business operations, drive continuous improvement, and execute select operational activities.
Compensation
Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
Responsibilities
- Analyze large volumes of historical and real‑time operational and customer data to identify trends, root causes, opportunities for improvement, and create forecasts.
- Develop and standardize reporting templates using analytics data to support business decisions and process enhancements.
- Administer technology solutions (e.g., Survey, Quality, Speech Analytics, Workforce Mgmt, Warranty App, etc.) to deliver actionable insights and improve customer experience.
- Receive, document, and process customer inquiries and requests, ensuring accuracy and compliance with company guidelines.
- Validate information and maintain detailed records, including data/reporting procedure documentation, for audit and quality purposes.
Requirements
- Bachelor's Degree (preferred)
- High School or GED (minimum)