Workforce management experience jobs

Workforce Management Analyst

Medtronic · Posted Nov 6, 2026

Warsaw, Mazowieckie, Poland
PLN 100K–PLN 150K per year
2+ years

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Responsible for deploying and optimizing the Workforce Management solution across EMEA Customer Care Operations, including forecasting, scheduling, and real‑time management of agents.

Compensation

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 100,000.00 PLN - 150,000.00 PLN

Responsibilities

Create and maintain customer service staffing schedules
Prepare forecasts for inbound, outbound and support operations
Manage intra‑day activities for customer care operations
Assess and execute schedule changes
Review and improve workflow system

Requirements

Bachelor’s degree in Computer Science
Bachelor’s degree in Statistics
Bachelor’s degree in Economics
Nice to have: detail oriented
Nice to have: problem solving

Skills

workforce management experience scheduling/forecasting systems Verint Microsoft Office Access technical writing

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Workforce Management Analyst

Compensation

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