- Remote, United States
- Remote
- Full-time · Manager
- $75K–$183K per year
- 7+ years
Lead a team of Analysts and Senior Analysts to manage resource planning, capacity plans, and staffing strategies for a specific Line of Business to achieve patient experience, quality, and financial goals.
Compensation
The typical pay range for this role is $75,400.00 - $182,549.00
Responsibilities
- Lead operational results delivered by a team of Analysts and Senior Analysts assigned to multiple queues within a specific Line of Business.
- Set direction and priorities across forward-looking (three weeks and beyond) and near-term (two weeks) horizons.
- Hold team accountable for key operational metrics: Service Level (Intraday, Daily and Weekly), Short Range Forecast Accuracy, Schedule Effectiveness and Cost Accountability (Occupancy).
- Collaborate with various departments to analyze data and lead data-driven decisions.
- Lead a blended planning model managing phone activity and off-phone work-in-progress (WIP) as one integrated workload.
Requirements
- Bachelors degree or equivalent experience