The Assistant Director, Leave and Accommodation provides leadership and operational oversight for the organization’s leave of absence and workplace accommodation programs. The Assistant Director leads complex case strategy, serves as an escalation point for high-risk or sensitive matters, and partners with employees, operational leaders, Human Resources, Benefits, Payroll, Employee Relations, third-party administrators, and Legal.
- Lead the day-to-day administration of leave and accommodation programs, establish service expectations, monitor workflows, and promote consistent practices across the organization.
- Directly supervise the Leave & Accommodations Specialist, including assigning work, reviewing case strategy and documentation, providing coaching and training, monitoring deadlines and service levels, and supporting professional development.
- Independently manage and provide direction on high-risk or complex cases involving extended or indefinite leave, intermittent leave, medical restrictions, pregnancy-related limitations, mental health conditions, overlapping protections, alternative placement, hardship considerations, and disputed documentation or determinations.
- Guide and document the ADA interactive process; evaluate requested accommodations and effective alternatives; coordinate implementation; assess operational impact and potential undue hardship; and partner with Legal on sensitive or unresolved matters.
- Oversee eligibility, certification, designation, extensions, recertification, exhaustion, reduced schedules, military leave, state paid leave programs, personal leave, disability-related matters, and return-to-work requirements under applicable federal, state, local, and company programs.
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