Principal Product Support Engineer (Level 4) to serve as the primary technical bridge between on-site federal customer teams and HPE’s Business Unit engineering organization.
Locations (4)
Oklahoma City, Oklahoma, United States
Dallas, Texas, United States
Houston, Texas, United States
Montgomery, Alabama, United States
Compensation
The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 157,000 - 361,000 in Oklahoma & Texas
Responsibilities
Receiving escalations from on-site Level 1–3 teams, triaging root cause hands-on, and owning the technical path to resolution across the full infrastructure stack
Engaging directly with HPE engineers: writing structured defect reports with reproduction steps, attending engineering triage calls, and validating patches in customer environments before broader rollout
Translating field-observed symptoms into actionable technical requirements for product and engineering teams
Training and enabling a managed services team field engineers who are new to the PCE platform
Monitoring customer environments; triaging alerts and contributing to dashboard and observability improvements
Requirements
Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience
Nice to have: KVM/libvirt hands-on experience
Nice to have: VMware certifications (VCP-DCV, VCAP)
Nice to have: Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)
Nice to have: Red Hat certifications (RHCSA or RHCE)
Lead technical escalation and support for federal customers, bridging on-site teams and HPE engineering to resolve complex infrastructure issues across the full stack.
Locations (4)
Oklahoma City, Oklahoma, United States
Dallas, Texas, United States
Houston, Texas, United States
Montgomery, Alabama, United States
Compensation
The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 157,000 - 361,000 in Oklahoma & Texas
Responsibilities
Act as the primary conduit between on-site support teams and HPE BU engineering
