- Hopkins, Minnesota, United States
- Hybrid
- Contract · Manager
- $36–$43 per hour
- 5+ years
The Supervisor, Capping Operations is responsible for leading a team of Capping Associates and Analysts, ensuring operational excellence through leadership, workload management, quality oversight, and compliance across vehicle acquisition operations.
Compensation
The pay range for this position is $36.05 - $43.26/hr.
Responsibilities
- Lead, coach, develop, and manage a team of Capping Associates and Analysts
- Oversee daily operations including workload balancing, queue management, Service Cloud case management, production metrics, and SLA attainment
- Provide operational oversight of complex billing, taxation, capitalization, payment, VIN, registration, and financial reconciliation
- Drive operational excellence by identifying trends, analyzing performance metrics, and implementing process improvements
- Build strong partnerships with Acquisitions, Vehicle Processing, Supplier Services, Accounting, Accounts Payable, Tax, IT, and Client Success
Requirements
- Bachelor's degree in Business, Finance, Accounting, Operations, or related field
- Nice to have: Salesforce
- Nice to have: Service Cloud
- Nice to have: CPE
- Nice to have: Xcelerate