- Chennai, Tamil Nadu, India
- Senior
- 5–8 years
Senior Customer Support Engineer
Responsibilities
- Support and troubleshoot Software Applications
- Manage customer cases/issues through to resolution
- Verify, reproduce and isolate faults in software, as reported by the Customers
- Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris resources.
- Serve as customer advocate throughout the customer lifecycle
Requirements
- Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines
- Nice to have: container terminal
- Nice to have: shipping
- Nice to have: logistics industries
- Nice to have: container terminal automation