Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
Provide application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, with a focus on system availability and operational stability.
Responsibilities
Provide application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, with a focus on system availability and operational stability
Serve as a subject matter resource for business users, operations teams, and technology partners across local and regional markets
Support system enhancements, new functionality, and ongoing application maintenance in alignment with business priorities
Gather, analyze, and document business requirements and end‑to-end processes, translating them into clear functional and technical specifications
Collaborate with stakeholders including business, development, quality assurance, and infrastructure teams throughout solution delivery
Provide major application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, ensuring high availability and operational stability.
Responsibilities
Provide major application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, ensuring high availability and operational stability
Act as a Subject Matter Expert (SME) to business users, operations teams, and technology partners across global and local markets
Deliver technology initiatives including system enhancements, new functionality development, and ongoing application maintenance aligned with business objectives
Analyze business requirements, document end-to-end processes, and translate them into functional and technical specifications
Collaborate with business stakeholders, developers, QA, and infrastructure teams to design, build, test, and implement solutions
IT Service Owner responsible for operational health, stability, and performance of a business-critical application ecosystem built on Java/Jakarta EE, JBoss EAP, Oracle, and Angular technologies.
Responsibilities
Own operational performance, availability, stability, and continuous improvement of the application landscape
Manage and coordinate major incidents, problem management, root cause analysis, and service restoration activities
Act as primary point of contact for business stakeholders regarding service health, risks, and operational issues
Coordinate L3 support activities and collaborate with development teams on complex technical investigations
Monitor applications, interfaces, jobs, and integrations to ensure reliable day-to-day operations
Requirements
Nice to have: support applications running on JBoss EAP, WildFly
Provide overnight operational and technical support for Commercial Lending technology estate, including monitoring batch processing, incident management, and maintenance tasks.
Responsibilities
Monitor overnight batch processing and system health
Investigate and resolve production incidents
Perform log analysis and root cause analysis
Escalate complex issues to technical teams
Support server patching, maintenance, and upgrades
Senior analyst providing technical and business support for Citi applications, managing stability, efficiency, and effectiveness of application systems.
Responsibilities
Provides technical and business support for users of Citi applications
Maintains application systems in daily operations
Manages, maintains and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handover
Performs same day risk reconciliations
Requirements
Bachelor’s/University degree or equivalent experience