Customer Success Manager - SMB
Fours · Posted Oct 21, 2026
- Vancouver, British Columbia, Canada
- Hybrid
- Full-time · Manager
- CA$80K–CA$110K per year
- 3+ years
Own a book of 50–70 SMB accounts, guiding customers through onboarding and driving adoption, engagement, and retention across the full customer lifecycle.
Compensation
Base Salary: $80,000 - $110,000 CAD
Responsibilities
- Own a book of ~50–70 SMB accounts from kickoff through renewal
- Be the primary point of contact for your accounts via Slack and our customer ticketing system
- Drive customer health, adoption, and retention across your book of business
- Identify upsell and expansion opportunities; proactively flag at‑risk accounts
- Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
Requirements
- Nice to have: cloud marketplaces
- Nice to have: technical implementations
- Nice to have: product onboarding
- Nice to have: solutions engineering
- Nice to have: early-stage startup