- Latin America
Provide L2 technical support for email outreach infrastructure, diagnosing and resolving complex customer issues while collaborating with engineering.
Responsibilities
- Investigate technical support requests and reproduce issues
- Diagnose problems with domain registration, DNS, and mailbox creation
- Investigate integration failures with email providers
- Investigate email sending and deliverability issues
- Work with logs, APIs, internal tools, and data; write small diagnostic scripts
Requirements
- Nice to have: domain registrar experience
- Nice to have: hosting provider experience
- Nice to have: email service experience
- Nice to have: email outreach platform experience
- Nice to have: Google Workspace