Application Analyst I – Collaboration & Productivity Tools Team
Dana-Farber Cancer Institute · Posted Nov 9, 2026
- Boston, Massachusetts, United States
- Full-time · Entry
- $74K–$82K per year
- 2+ years
Provides routine application support, resolves common issues, and assists with system enhancements for collaboration and productivity tools.
Compensation
$73,900.00 - $82,400.00
Responsibilities
- Provide daily operational support including ServiceNow queue management, troubleshooting, access requests, and user assistance
- Gather business requirements and translate them into functional specifications and user stories
- Develop and execute test plans to ensure system integrity and support UAT
- Lead troubleshooting for moderately complex issues and perform root-cause analysis
- Develop and maintain end-user training materials and documentation
Requirements
- High School/GED/Diploma required
- Bachelor's degree in Computer Science, Information Systems or a related field preferred
- Nice to have: experience supporting software applications in a healthcare environment