- Carmi, Illinois, United States
- Entry
- 0+ years
Provides frontline technical support to employees and assists with the day-to-day operation of the organization's technology environment.
Compensation
The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits.
Responsibilities
- Provides frontline technical support for employee hardware, software, peripherals, telephones, and other technology issues.
- Receives, prioritizes, documents, and owns assigned support requests through resolution when possible, escalating issues when additional expertise or access is required.
- Images, configures, deploys, replaces, troubleshoots, and repairs desktop and laptop computers.
- Maintains accurate technology equipment inventory records.
- Installs and troubleshoots software, printers, scanners, monitors, docks, and other computer peripherals.
Requirements
- Technical education, certifications, hands-on experience, or an associate degree in information technology or a related field is preferred.
- Nice to have: associate degree in information technology
- Nice to have: entry-level IT certifications