Buyer Experience Specialist
Auction.com · Posted Nov 9, 2026
- Plano, Texas, United States
- On-site
- Full-time
- 2+ years
Support prospective buyers in registering, bidding, and transacting in distressed property auctions, ensuring high service quality and resolving technical issues.
Compensation
This role will include a performance-based incentive component tied to individual outcomes, including quality scores, customer satisfaction, and productivity metrics. Final compensation structure should reflect the scope of the role and the business impact of improved buyer outcomes.
Responsibilities
- Handle inbound buyer contacts across phone, email, and chat
- Meet or exceed individual performance targets
- Apply support scripts and troubleshooting guides
- Maintain high call quality and accurate CRM records
- Report mobile and browser issues to product and technology partners
Requirements
- Nice to have: real estate
- Nice to have: mortgage servicing
- Nice to have: default servicing
- Nice to have: foreclosure
- Nice to have: REO