Provides comprehensive customer service support to both external and internal stakeholders including Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS, and Billing.
Responsibilities
Provides comprehensive customer service support to both external and internal stakeholders
Ensures the maintenance of positive customer relations and the fair, effective resolution of inquiries, exceptions, complaints, and claims
Ensures resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws
Develops organization-wide initiatives to proactively inform and educate customers
Formulates improvement plans based on customer survey feedback
The Eligibility Specialist determines the eligibility of applicants and recipients for government assistance programs such as Food Assistance, Medicaid, and Cash Assistance.
Compensation
$1,392.96 bi-weekly, $36, 216.96 annually
Responsibilities
Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
Processing data from electronic sources and entering information into a computer-based eligibility system.
Instructing clients in completion of various forms and reviewing the applications and forms submitted for completeness and accuracy.
Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
Lead technical delivery and design of Microsoft Dynamics 365 solutions, including AI-enabled capabilities, across sales, service, field service, and contact center modules.
Compensation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $230,000.
Responsibilities
Own technical delivery across Dynamics 365 Sales, Customer Service, Field Service, and Contact Center—including configuration, customization, and platform extensions.
Guide end-to-end solution implementation, including architecture, custom development, integrations, data migration, testing, deployment, and technical documentation.
Lead the design and delivery of AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools.
Drive alignment across teams and stakeholders, translating business requirements into technical solutions.
Coordinate delivery across onshore and offshore teams, manage dependencies and delivery quality, and mentor junior team members.
Requirements
Bachelor's degree or equivalent
Nice to have: Power Platform Center of Excellence Starter Kit
The national average hourly rate for this position is $25.32-$28.13. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $25.32-$33.71. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.
Responsibilities
Investigate, evaluate, negotiate and settle auto and property damage claims
Handle a diary system to systematically review and resolve claims within state compliance guidelines
Manage an inventory of claims
Open claims and acquire required information and loss details
Explain policy, coverage and appropriate course of action
Requirements
High School Diploma/GED
Nice to have: property and casualty industry experience
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