Senior data center infrastructure technician to lead circuit audits, fiber troubleshooting, cable remediation, and infrastructure validation in large-scale data center environments.
Locations (2)
Social Circle, Georgia, United States
Georgia, United States
Responsibilities
Perform end-to-end circuit audits, cable tracing, port validation, and connectivity verification
Install, inspect, troubleshoot, and remediate fiber-optic infrastructure; conduct OTDR and optical-loss testing
Validate infrastructure power paths, including redundant A/B feeds and PDU connections
Investigate connectivity and physical-infrastructure faults; document root cause analysis and corrective actions
Maintain accurate circuit records, cable maps, labeling, test results, and as-built documentation
Front-line operational and technical support technician for CyrusOne customers, handling ticket management, shipping/receiving, inventory, and basic Smart Hands services.
Responsibilities
Monitor ticketing system (Zendesk), email, telephone and other communication channels for new and open customer requests
Create, acknowledge, update, and complete tickets in accordance with established service-level expectations
Record accurate and detailed information regarding customer requests, work performed, communications, dependencies, and outcomes
Review assigned requests for completeness and seek clarification before beginning work when instructions or authorization are unclear
Provide customers and internal teams with timely updates on the status of assigned requests
Requirements
High school diploma or GED equivalent
Technical-school coursework, industry training, college coursework, or an associate degree in information technology, telecommunications, electronics, logistics, or a related field (preferred)
Nice to have: Up to two years of customer-service, technical-support, logistics, warehouse, telecommunications, or data center experience
Nice to have: Previous experience in a customer-facing environment
Nice to have: Experience with ticket-management system such as Zendesk