Lead day-to-day operations for a personal injury consulting firm, managing intake-to-resolution processes, staff, systems, and client experience.
Compensation
Competitive salary plus performance bonus. Compensation depends on personal injury operations experience. Include your salary expectations in your application.
Responsibilities
Design and run the full operations calendar: intake SLAs, records retrieval, treatment tracking, demand production, negotiation follow-up, and closing
Manage, coach, and schedule case managers, intake specialists, records clerks, and support staff; hire and onboard as the docket grows
Set and report weekly KPIs, including new sign-ups, time-to-records, time-to-demand, average days in stage, settlement cycle time, and client-response times
Own case-management software (Filevine, Clio, Litify, SmartAdvocate, or similar): pipelines, templates, tasking, reporting, and data hygiene
Coordinate medical providers, imaging, liens, Medicare/Medicaid issues, health-insurance subrogation, and third-party vendors
Analyze technical and behavioral information to identify insider risk, support investigations, and mature the program through data-driven insights.
Compensation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $69400 to $115700
Responsibilities
Conduct insider risk assessments and analysis using information from multiple technical, behavioral, and business data sources.
Assemble, correlate, evaluate, and interpret information to identify patterns, anomalies, and potential high-risk behavior.
Use user and entity behavior analytics tools to develop a holistic understanding of potential insider risk.
Conduct data, trend, and reporting analysis and present findings to key stakeholders.
Troubleshoot root causes, develop solutions, test functionality across environments, and document findings.
Lead Product Owner for the Fraud Platform, responsible for strategic direction, governance, and business outcomes of enterprise fraud technology solutions.
Responsibilities
Own the Fraud Platform vision, product strategy, roadmap, and investment priorities.
Define and manage the product backlog to align with business objectives, fraud risk mitigation goals, and regulatory requirements.
Drive value realization through measurable fraud loss reduction, operational efficiency, and customer experience improvements.
Evaluate emerging fraud trends, technologies, and industry best practices to inform platform enhancements.
Own governance of fraud rules, detection models, thresholds, and control frameworks.
Investigate potential fraud or abuse in transactions, using AI tools and data analysis to assess risk and make decisions.
Compensation
The total cash range for this position in Springfield is $46,500.00 to $65,000.00. Employees in this role have the potential to increase their pay up to $74,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Responsibilities
Monitor multiple queues to assess and analyze high-risk transactions for potential fraud or abuse, using AI-assisted insights to inform judgment
Leverage approved AI tools to summarize case details, research linked activity, and surface fraud-risk insights, validating AI output before acting
Manage and respond to incoming communications across various channels from internal teams and external customers
Communicate emerging fraud trends and insights effectively with peers and leadership
Provide feedback on AI tool performance, flagging inaccurate or incomplete output to improve AI support
Senior leader and key deputy within the Ethics & Compliance function leading complex investigations and third-party risk management.
Responsibilities
Serve as the primary US-based investigations lead — taking complex matters involving fraud, bribery and corruption, conflicts of interest, export controls violations, and Code of Conduct breaches from intake through resolution.
Evaluate, prioritize, categorize, and route requests to the appropriate teams or individuals based on established criteria and service-level expectations.
Monitor request status and maintain accurate documentation, notes, and outcomes within designated tracking and case management tools.
Conduct light-to-moderate analysis to validate information, identify trends, and flag recurring issues or operational gaps.
Develop and maintain basic operational reports tracking request volumes, backlogs, turnaround times, and common request drivers.
Requirements
Bachelor’s degree in a relevant field or equivalent work experience
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