- Bulgaria
- On-site
- Full-time
- 1+ years
The Customer Service Specialist is the first point of contact for customers, resolving questions and issues by phone, email, and chat, and keeping them satisfied with every interaction.
Responsibilities
- Respond to customer enquiries by phone, email and cases.
- Diagnose and resolve issues with orders, accounts, or service use.
- Log every interaction accurately in the CRM or ticketing system, with clear notes and follow-up dates.
- Escalate complex or high-priority cases to specialist teams, and follow up until they are resolved.
- Handle complaints calmly, aiming to retain the customer and restore trust.
Requirements
- A customer service qualification or a relevant college or university course
- Nice to have: SaaS
- Nice to have: telecoms
- Nice to have: retail
- Nice to have: financial services