Performs a variety of loan servicing functions in connection with consumer loans including processing the final closing and distribution of paid off collateral loans, loan maintenance, title guarantees, ancillary product maintenance, and provides support for retail staff.
- Process all consumer loan maintenance which includes changing due dates, cancelling or adding credit insurance, adding GAP or MRC to a disbursed loan, modifying loan payments, updating credit bureau codes in the core system, re-amortizing loan payments, refunding payment protection, refunding late fees on loans, closing credit cards, closing lines of credit, updating credit insurance codes, modifying VIN information, establishing or modifying automatic transfers, etc.
- Adhere to department quality service standards in call handling, internal reviews, compliance reviews, and member satisfaction responses.
- Assist members with inquiries and provide general information about the credit union and its loan policies by mail, email and telephone.
- Ensure compliance with all governing regulations including Bank Secrecy Act requirements.
- Maintenance and maintain loan accounts that are subject to the Service Member Civil Relief Act.
- High School Diploma or equivalent experience
- Nice to have: Interviewing skills
- Nice to have: Financial experience
Consumer Lending Servicing SpecialistNewAscend Federal Credit Union · Tullahoma, US