- RTP, North Carolina, United States
- $96K–$126K per year
- 5+ years
Provide advanced technical support and troubleshooting for enterprise networking customers, ensuring optimal performance and reliability of their security and networking architectures.
Compensation
The starting salary range posted for this position is $95,800.00 to $126,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Responsibilities
- Conduct advanced troubleshooting on complex, mission‑critical network issues
- Analyze and resolve hardware crashes, memory leaks, and other high‑complexity problems
- Collaborate with customers, partners, engineering, and internal stakeholders to drive resolution
- Submit high‑quality defect reports and quality escalations to Engineering
- Enhance shared lab environments and intellectual property
Requirements
- Nice to have: IPv4 routing
- Nice to have: OSPF
- Nice to have: EIGRP
- Nice to have: BGP
- Nice to have: inter‑VLAN routing