Lead and reimagine the technical support function from the ground up, owning the customer support experience end to end and building a high-performing team of technical support engineers.
Locations (4)
North America
New York, New York, United States
San Francisco, California, United States
Toronto, Ontario, Canada
Compensation
The salary range for this role is $170,000–$180,000 USD or $240,000–$250,000 CAD. Total compensation includes equity and additional opportunities for variable compensation.
Responsibilities
Recruit, develop, and lead technical support engineers who can investigate and solve problems independently.
Build a distributed team with initial expansion focused on India.
Build AI-assisted intake, triage, investigation, and diagnostics.
Own the end-to-end support experience including intake, prioritization, technical investigation, escalation, and resolution.
Own service levels against customer commitments, including 24/7 critical incident response.
