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Tech Support Lead
Aon · Krakow, Poland

+10K new in the last hour

Tech Support Lead

Aon · Posted Nov 3, 2026

Krakow, Poland
6+ years

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Lead a technical support team for the Aon Assessment Platform, managing incidents, mentoring staff, and improving support processes.

Responsibilities

Own investigation and resolution of complex technical issues using SQL, REST APIs, logs and cloud monitoring tools
Handle incident response, urgent problems and SLA performance, including post-incident reviews
Lead, mentor and coach support specialists
Improve support processes, tools and documentation
Collaborate with Engineering, DevOps, QA, Solution Architects and integration consultants

Requirements

Nice to have: Azure
Nice to have: AKS/Kubernetes
Nice to have: Azure DevOps
Nice to have: OpenAPI
Nice to have: Application Insights

Skills

SQL REST API debugging application logs cloud observability platforms C#/.NET SQL Server

Jira Service Management

Application Insights

See full job description