- Petaling Jaya, Selangor, Malaysia
- 3+ years
Manage end‑user computing operational outcomes and improve workplace technology experiences for Grabbers.
Responsibilities
- Own day‑to‑day EUC operational outcomes for the assigned site or country scope
- Partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions
- Develop, maintain, and continuously improve SOPs, user guides, operational records, and knowledge‑base materials
- Work with other GTS teams and business stakeholders to resolve cross‑functional issues and represent end‑user operational needs
- Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date
Requirements
- Nice to have: cloud applications
- Nice to have: Google Workspace
- Nice to have: Jamf
- Nice to have: Omnissa Workspace ONE
- Nice to have: IT operational improvement projects