- Athens, Attica, Greece
- On-site
- Contract
Support Japanese-speaking users of a leading cloud storage service via chat, phone and email, handling technical and refund-related questions.
Compensation
Competitive monthly base salary Monthly productivity bonus based on target achievement Training completion bonus Relocation bonus Monthly accommodation bonus during the first year A flight ticket home for every 6 months completed
Responsibilities
- Support Japanese-speaking users via chat, phone and email
- Help users fix file synchronisation issues between their devices and the cloud application
- Guide users through restoring deleted files
- Help with account access, including password changes and account recovery
- Process payment and refund requests and communicate outcomes clearly
Requirements
- Nice to have: Customer service experience