- Durham, North Carolina, United States
- On-site
- Senior
- 5+ years
The Senior IT Technical Support Specialist delivers advanced onsite IT support across end-user computing, site infrastructure, laboratory environments, manufacturing operations, and specialized operational technology systems.
Responsibilities
- Provide advanced technical support for end-user computing, infrastructure, laboratory systems, manufacturing applications, automation systems, and specialized computing devices.
- Investigate, diagnose, and resolve complex IT and automation incidents.
- Manage incidents and service requests through approved IT service-management tools, including ServiceNow.
- Serve as a technical escalation point for local IT support teams.
- Perform root-cause analysis and recommend sustainable corrective and preventive actions.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical discipline
- Nice to have: pharmaceutical manufacturing
- Nice to have: biotechnology
- Nice to have: medical-device manufacturing
- Nice to have: laboratory instrumentation