Customer Service Representative - Primary Care - North Knoxville
Community Health Systems · Posted Sep 14, 2026
- Powell, Tennessee, United States
- 1–2 years
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions.
Responsibilities
- Responds to customer inquiries via phone, email, live chat, and written correspondence
- Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately
- Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions
- Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures
- Accurately updates and maintains customer records and case notes in the system
Requirements
- Associate Degree or coursework in Business, Communications, or a related field