Every resolved phone inquiry gives a customer a clear answer and a practical next step. The Phone Support Specialist handles customer questions, explains service information, and maintains useful notes so requests move toward resolution without unnecessary repeat calls.
Compensation
Monthly Pay: $3,777 - $5,661 USD per month
Responsibilities
Receive incoming customer calls through a contact-center phone system such as Genesys, review queue information, and identify the reason for each inquiry.
Confirm the customer's request and relevant account information using approved verification steps, asking focused questions before discussing service details or making updates.
Review previous interactions in a CRM such as Zoho CRM to understand open questions, earlier guidance, and any follow-up already underway.
Explain product or service information using approved reference materials, keeping answers clear and checking that the customer understands the available next steps.
Create and update service tickets in a support platform such as Zendesk, recording the request, checks completed, actions taken, and current status.
The Outbound Call Agent makes outbound calls to share service information, confirm customer requests, and help customers reach the right support contact, working fully remotely from home in Virginia.
Locations (2)
Norfolk, Virginia, United States
Virginia, United States
Compensation
Monthly Pay: $3,533 - $4,962 USD per month
Responsibilities
Review assigned calling queues and follow-up requests, checking the contact purpose, previous conversation notes, and available service information before beginning each outreach attempt.
Make outbound calls through a Contact-center phone system such as Genesys, using assigned dialing settings and approved scripts while keeping conversations clear, courteous, and focused.
Confirm that the intended customer has been reached using approved contact checks, explain the reason for calling, and establish which service question needs attention.
Provide accurate product or service information from approved reference materials, answer routine questions, and avoid guessing when information needs confirmation from another team.
Update customer interactions in a CRM such as Zoho CRM, recording the discussion, contact corrections, call disposition, unresolved questions, and agreed next steps.
Requirements
High school diploma or equivalent
Nice to have: related experience making service calls