Own operational performance and profitability across the business, driving conversion, net income, and productivity across the top of the funnel and the renewal book.
Responsibilities
Own operational performance and profitability by driving conversion, net income, and productivity across the top of the funnel and the renewal book, planning and forecasting against targets, and adjusting in real time when results drift from plan
Own the top of the funnel by managing lead volume, quality, and cost from first touch through qualification, deciding where the next marketing dollar goes, and pulling back where returns fall short
Find and fix leaks by reading P&L and funnel data to locate where conversion, productivity, or cost is slipping, and fixing it across cross-functional teams
Manage the renewal book by owning renewal performance and potential mid-term opportunities, mining it for refinances, HELOCs, and other revenue events, and building pipelines to capture them
Balance supply and demand in real time by monitoring lead volume against advisor and SDR capacity and acting on it, such as launching SMS blasts, adjusting SDR qualification length, or proactively reaching out to advisors to change their states
The Outbound Call Agent makes outbound calls to share service information, confirm customer requests, and help customers reach the right support contact, working fully remotely from home in Virginia.
Locations (2)
Norfolk, Virginia, United States
Virginia, United States
Compensation
Monthly Pay: $3,533 - $4,962 USD per month
Responsibilities
Review assigned calling queues and follow-up requests, checking the contact purpose, previous conversation notes, and available service information before beginning each outreach attempt.
Make outbound calls through a Contact-center phone system such as Genesys, using assigned dialing settings and approved scripts while keeping conversations clear, courteous, and focused.
Confirm that the intended customer has been reached using approved contact checks, explain the reason for calling, and establish which service question needs attention.
Provide accurate product or service information from approved reference materials, answer routine questions, and avoid guessing when information needs confirmation from another team.
Q
Interviewer, Ins Risk
Quest Diagnostics Incorporated · Posted Nov 3, 2026
The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.
Responsibilities
Place outbound calls to contact life insurance applicants
Complete interview with applicant or leave a message for a return call
Gather medical, financial, occupational, and avocation histories during interview
Review and edit information collection during the interview for quality assurance purposes
Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls
The Manager, Outbound Performance connects SDRs and leaders with tools, data and teams to improve outbound performance across regions.
Compensation
The US national base salary range for this position is from $88,200.00 - $163,800.00
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a sales incentive plan based on specific sales' roles.
Responsibilities
Understand how reps and leaders work and identify blockers
Diagnose tool or workflow problems and recommend fixes
Work with go-to-market operations on recommendations and priorities
Менеджер з ефективності вихідних продажів, відповідальний за управління та оптимізацію outbound sales campaigns у Dialer, аналіз і покращення процесу продажів.
Compensation
Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок.
Responsibilities
Управляти та оптимізувати outbound sales campaigns у Dialer
Планувати завантаження команд
Керувати налаштуваннями Dialer та підбирати оптимальну dialing strategy
Аналізувати воронку Base → Attempt → Contact → RPC → Offer → Sale
Update customer interactions in a CRM such as Zoho CRM, recording the discussion, contact corrections, call disposition, unresolved questions, and agreed next steps.
Requirements
High school diploma or equivalent
Nice to have: related experience making service calls
Business Performance ManagerNewnesto · Remote, Canada.png)
Global B2B Insurance PartnerSafetyWing · Remote