- Tokyo, Tokyo, Japan
- Senior
Provide technical support and troubleshooting assistance to customers and internal teams, analyze and resolve complex technical issues related to Honeywell’s industrial automation products and solutions, collaborate with engineering, sales, and product management teams, document and track support cases, assist in development of technical documentation and training materials, participate in continuous improvement initiatives, lead customer quality discussions, manage RMA cases, influence cross-functional stakeholders, and apply structured problem-solving methodologies.
Responsibilities
- Provide technical support and troubleshooting assistance to customers and internal teams
- Analyze and resolve complex technical issues related to Honeywell’s industrial automation products and solutions
- Collaborate with engineering, sales, and product management teams to address customer needs and improve product functionality
- Document and track support cases, ensuring timely and accurate resolution
- Assist in the development of technical documentation and training materials
Requirements
- Bachelor's degree in Engineering, Computer Science, or a related field