- Plymouth, Minnesota, United States
- Hybrid
- Full-time · Associate
- $110K–$137K per year
- 2+ years
Provide advanced technical support and application guidance for Alerton building automation systems, diagnosing issues, recommending solutions, and supporting deployments and upgrades.
Compensation
The annual base salary range for this position is $110,000 - $137,000.
Responsibilities
- Own customer and dealer technical inquiries from initial problem definition through resolution or effective escalation.
- Diagnose building automation issues using system architecture, Compass databases, controller configuration, software versions, logs, alarms, trends, network behavior, drawings, specifications, wiring information, and customer observations.
- Provide application guidance for Alerton Compass installation, upgrades, database merging, controls programming, system configuration, graphics, schedules, trends, alarms, controllers, and product compatibility.
- Troubleshoot BACnet and IP network communication, including addressing, Ethernet, TCP/IP, routing, VPN connectivity, DNS, DHCP, and common controller-to-server or device-to-device issues.
- Review controls applications, HVAC sequences, device selection, points, integrations, controller capacity, system diagrams, shop drawings, and specifications to identify design or deployment risks.
Requirements
- Bachelor’s degree in engineering, computer science, information systems, building automation, or a related discipline
- Nice to have: Alerton programming tools