Corrective action practices jobs

Customer Quality Engineer

Acuity Inc. · Posted Nov 9, 2026

Brossard, Quebec, Canada
3+ years

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The Customer Quality Engineer serves as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product issues.

Responsibilities

Investigate field-reported behavior across software, embedded devices, controllers, networks, and building automation configurations
Recreate representative customer environments and gather technical evidence
Work with Engineering to drive confirmed defects through resolution and release validation
Distinguish true product defects from configuration issues, installation problems, interoperability concerns, training gaps, documentation issues, and enhancement requests
Translate customer issues into improved product requirements and preventive quality actions

Requirements

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Information Technology, Engineering Technology, or equivalent practical experience
Nice to have: Building Management Systems (BMS)
Nice to have: HVAC controls
Nice to have: Building automation
Nice to have: Energy management

Skills

Quality Assurance System Testing Software Testing

Director, Compliance Operations

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Compensation

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Customer Quality Engineer

Responsibilities

Requirements

Skills