Customer support technologies jobs

Customer Support Supervisor

Ferretti Search · Posted Nov 9, 2026

Open

Indian Trail, Texas, United States

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Customer Support Supervisor

Ferretti Search · Posted Nov 9, 2026

Open

Indian Trail, Texas, United States

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Group Customer Support Manager

Austin Group Pty Ltd · Posted Nov 6, 2026

Open

Malvern, Victoria, Australia
Senior
Competitive salary package
5+ years

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Lead the customer support function across all Austin Group brands, elevating it into a strategic customer experience capability.

Responsibilities

Develop and execute Austin Group's customer support and customer experience strategy
Lead and inspire a high-performing Customer Support team
Drive service excellence across all customer touchpoints and brands
Identify customer pain points and partner with stakeholders to implement meaningful improvements
Own customer service KPIs including CSAT, SLA performance, response times, first contact resolution and productivity

Skills

Zendesk Shopify ERP systems customer support technologies omnichannel customer operations data analysis automation AI innovation

Benefits

Manager, Customer Care - Kitchen

Toast · Posted Nov 6, 2026

Open

Chennai, Tamil Nadu, India
On-site
Full-time · Manager
12+ years

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Lead and manage a team of Customer Care Specialists for the Kitchen campaign, overseeing productivity, quality, and customer experience in a fast‑paced SaaS environment.

Responsibilities

Manage, coach, and develop a team of Customer Care Specialists while monitoring attendance, schedule adherence, productivity, and overall performance.
Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One‑on‑One sessions, and real‑time coaching to improve customer experience and operational performance.
Train and develop team members on product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases.
Foster an engaging and collaborative team environment by maintaining open communication, encouraging feedback, and supporting career development.
Monitor team performance across key operational metrics including CSAT, Quality, Productivity, SLA attainment, Resolution Time, and Schedule Adherence, driving action plans where needed.

Requirements

Nice to have: restaurant industry
Nice to have: hospitality
Nice to have: retail
Nice to have: POS industry
Nice to have: new product launches

Skills

customer service customer support