Provide exceptional customer experience as the first point of contact, handling inquiries, resolving issues, and guiding customers on products and services.
Responsibilities
Handle customer inquiries and provide timely responses via phone, email, and live chat.
Resolve customer issues and complaints, ensuring a high level of satisfaction.
Offer product and service information, guiding customers towards the best solutions.
Maintain accurate records of customer interactions and feedback.
Collaborate with internal teams to improve customer experience and resolve complex issues.
Requirements
High school diploma or equivalent qualification
Nice to have: Basic knowledge of BFSI products and services
A service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment.
Responsibilities
Respond to client inquiries and provide timely, professional support
Assist with coordinating scheduling, reservations, and service requests
Maintain accurate client records and support documentation in internal systems
Communicate with clients via email, phone, and online platforms
Track and follow up on open requests to ensure resolution
Competitive Salary. We believe that salary is one of the main factors that keep the employee in the company, therefore, we can guarantee a competitive salary for our Staff.
Responsibilities
Respond to customer inquiries and complaints through email, chat, phone, or ticketing system in a timely and professional manner.
Identify, analyze, and troubleshoot product or technical issues, and elevate complex cases to the relevant internal team when needed.
Manage and prioritize support tickets to meet service level agreements (SLA), ensuring every case is followed up until resolved.
Guide customers on product features, usage, and best practices, explaining technical information in simple and easy-to-understand language.
Maintain accurate and up-to-date customer records in the CRM and internal databases.
Requirements
Nice to have: Experience supporting SaaS products
Nice to have: Familiarity with CRM platforms
Nice to have: Familiarity with ticketing systems
Nice to have: Familiarity with customer support tools
Nice to have: Experience handling customer databases
Act as the primary point of contact for customers, representing Digitide Solutions Limited, building and maintaining positive relationships while ensuring satisfaction and loyalty.
Responsibilities
Act as the primary point of contact for customers, ensuring a prompt and professional response to inquiries.
Handle customer complaints and queries via phone, email, and live chat, providing effective solutions.
Maintain a high level of customer satisfaction by offering excellent service and support.
Build and nurture long-term customer relationships, fostering a positive brand image.
Collaborate with internal teams to ensure a seamless customer experience, including sales, marketing, and technical support.
Requirements
Bachelor's degree in business, marketing, or a related field
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