- San Andres Cholula, Puebla, Mexico
- Full-time
- 1–3 years
Provide excellent service and timely assistance to customers across multiple communication channels, resolving issues, documenting interactions, and ensuring a positive customer experience.
Compensation
Competitive, above-average compensation
Responsibilities
- Respond to customer inquiries through email, phone, chat, and other support channels
- Provide accurate information regarding products, services, processes, and account-related questions
- Investigate, troubleshoot, and resolve customer issues efficiently
- Escalate complex or sensitive cases to the appropriate internal team
- Maintain detailed and accurate records of customer interactions in the CRM or ticketing system
Requirements
- Bachelor’s degree in Business, Communications, Customer Service, or a related field
- Nice to have: technology
- Nice to have: SaaS
- Nice to have: cloud
- Nice to have: IT service management