- Hyderabad, Telangana, India
- 8–12 years
Lead enterprise adoption and continuous improvement of ServiceNow Hardware Asset Management (HAM) through discovery, CMDB governance, service mapping, and CSDM initiatives.
Responsibilities
- Drive Discovery success and coverage across end-user compute and server environments
- Own Discovery administration to ensure schedules, credentials, and MID Server infrastructure are optimally configured and running consistently
- Identify Discovery gaps and write new or refined Discovery patterns to close them
- Partner with internal IT teams to perform stockroom audits, ensuring physical inventory reconciles with system-of-record data
- Identify and automate key stockroom activities (receiving, transfers, stock counts) to reduce manual effort and improve accuracy
Requirements
- Nice to have: ServiceNow CSA
- Nice to have: CIS-HAM
- Nice to have: CIS-Discovery
- Nice to have: CIS-CSDM
- Nice to have: SAM Pro