Senior Business Analyst II is a senior-level position that will work with one or more Business Units, supporting multiple complex assigned projects aimed at delivering IT solutions and services that meet company cost, quality, and strategic targets. The role will predominately focus on gathering and analyzing work group data, defining current processes and requirements, researching best practices, and identifying and documenting process improvements and functional specifications.
Responsibilities
Builds up good working relationships with senior stakeholders
Develops a trusted advisor relationship with stakeholders through effective communication, and efficient quality execution on projects
Identifies return on investment, detailed tangible / intangible benefits, direct / indirect benefits, to support the argument to deliver or not deliver a change
Leads and supports peers in the creation of change impact assessments for small deliveries across single or multiple teams and is an advocate for change
Supports initial scope and objectives discussions, ensuring scope creep does not occur during delivery
Requirements
extensive experience as an IT business analyst within Insurance Domain (Must Have)
Lead the strategic evolution and operational alignment of the newly established Global Service Operations organization, owning the Target Operating Model and driving cross‑entity execution.
Responsibilities
Design, establish and lead the transformation PMO for the global operating model, tracking strategic milestones, managing dependencies and mitigating risks
Operationalize the target operating model while continuously refining process design, mapping complex workflows, resolving bottlenecks and defining decision frameworks
Harmonize and embed unified operational standards, execution frameworks and common ways of working across all entities to drive cross‑market efficiency
Design and lead strategic workshops and alignment sessions with senior global and entity leadership to resolve operational bottlenecks, iterate on operational gaps and secure executive consensus
Translate the target vision into phased execution roadmaps, establishing concrete rollout milestones, resource requirements and critical path activities for entity adoption
Lead evaluation and benchmarking data development for Amazon Quick features.
Compensation
USA, CA, Santa Clara - 183,000.00 - 247,600.00 USD annually
Responsibilities
Design and build evaluation and benchmark datasets
Define quality metrics and evaluation frameworks, including human evaluation, model-based evaluation (LLM-as-a-Judge), and checks on how well the two correlate
Run human annotation programs from start to finish: write guidelines, measure inter-annotator agreement, and control data quality
Analyze model and agent performance to find gaps, root causes, and the highest-impact improvements
Partner with science, engineering, and product teams to turn evaluation results into launch decisions and roadmap priorities
Requirements
Nice to have: data visualization using AWS QuickSight
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
