Patient Services Specialist I - Alvin Primary & Specialty Clinic
University of Texas Medical Branch (UTMB) · Posted Nov 6, 2026
- Texas City, Texas, United States
- On-site
- Entry
The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
Compensation
Actual salary commensurate with experience.
Responsibilities
- Provides high level customer service in all interactions with internal and external customers.
- Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
- Answers calls accurately and with exceptional customer service at all times.
- Ensures caller’s needs are met and accurate information is obtained.
- Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
Requirements
- Associate’s degree
- Nice to have: Bilingual English/Spanish