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Regional Operations Center Specialist IV

Charter Communications, Inc. (Spectrum) · Posted Nov 9, 2026

Open

Full-time · Senior
4+ years

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Regional Operations Center Specialist IV

Charter Communications, Inc. (Spectrum) · Posted Nov 9, 2026

Open

Full-time · Senior
4+ years

Apply with RefersoAI Apply on careers page

Regional Operations Center Specialist IV

Charter Communications, Inc. (Spectrum) · Posted Nov 9, 2026

Open

4+ years

Apply with RefersoAI Apply on careers page

The ROC Specialist IV performs and directs advanced first-line Outside Plant (OSP) Hybrid Fiber Coax (HFC) network surveillance, alarm and intake triage and correlation, collection and collation of key information, ticket/ SRO creation, dispatch, fix agent support, and ticket/SRO resolution in all operational conditions regardless of complexity.

Responsibilities

Actively and consistently supports all efforts to simplify and enhance the customer experience.
Perform all duties and responsibilities of a ROC Specialist III as needed.
Performs surveillance of HFC network using all applicable ROC systems, telemetry, alarms, topology, tools and other sources of information to identify network outages, impairments and other issues, document and prepare tickets and SRO’s, engage the appropriate fix agents and minimize customer impact of any service interruption or network impairment and supports others performing this function.
Performs complex troubleshooting, analysis, triangulation and correlation of HFC network impairments and outage events in accordance with the Regional Operations Center (ROC) Playbook and supports others performing this function.
Review network performance indicators and develop the appropriate response for any valid trends, always considering the overall customer experience when developing a plan of action and supports others performing this function.

Requirements

Two-year degree or certificate with an emphasis in telecommunications or IT
Nice to have: SCTE broadband and network maintenance related courses

Regional Operations Center Specialist IV

Charter Communications, Inc. (Spectrum) · Posted Nov 9, 2026

Open

On-site
Full-time · Senior
4+ years

Apply with RefersoAI Apply on careers page

Responsibilities

Actively and consistently supports all efforts to simplify and enhance the customer experience.
Perform surveillance of HFC network using all applicable ROC systems, telemetry, alarms, topology, tools and other sources of information to identify network outages, impairments and other issues
Perform complex troubleshooting, analysis, triangulation and correlation of HFC network impairments and outage events in accordance with the Regional Operations Center (ROC) Playbook
Review network performance indicators and develop the appropriate response for any valid trends
Proactively monitors telemetry and alarm patterns to identify persistent and intermittent problem areas

Requirements

Two-year degree or certificate with an emphasis in telecommunications or IT
Nice to have: HFC plant schematics/prints
Nice to have: SCTE broadband and network maintenance related courses
Nice to have: A+
Nice to have: N+

Skills

HFC network concepts DOCSIS