Lead and coach a talented team of Group Travel Specialists and Administrative Assistants to create exceptional group travel experiences while managing day-to-day operations.
Compensation
Competitive Compensation Commensurate with Experience
Responsibilities
Lead daily operations for the Discoveries Group Travel team
Coach, mentor, and develop team members
Step in as the first point of support for escalated customer service situations
Partner with leadership on staffing, procedures, and department goals
Support sales growth, promotional events, and new group business
Requirements
Nice to have: background in travel, tourism, group travel
Lead technical architecture and implementation for Adobe Experience Platform solutions across omnichannel customer touchpoints.
Compensation
Pay Range: $180,000 - $220,000
Responsibilities
Own the end-to-end technical architecture and implementation strategy for AEP solutions across omnichannel customer touchpoints
Lead the design of Experience Data Model (XDM) schemas, datasets, identities, namespaces, merge policies, Real-Time Customer Profile, audiences, sources, destinations, and omnichannel activation patterns
Architect and govern Adobe Experience Platform Web SDK implementations, including tags, data layers, event design, datastreams, consent handling, identity collection, personalization, Edge Network integrations, and consistency across web, mobile, and other omnichannel interaction points
Design integrations between AEP and AJO, CJA, Adobe Analytics, Adobe Target, AEM, and other Adobe or third-party platforms to enable connected, real-time omnichannel journeys, personalization, measurement, and audience activation
Partner with marketing, analytics, product, privacy, security, data engineering, channel, and application teams to convert omnichannel use cases and customer-journey objectives into extensible technical designs
Requirements
Bachelor’s degree in computer science, engineering, information systems, or a related field
Master’s degree in information technology, computer science, digital technology, design or equivalent experience
Nice to have: Experience implementing AJO journeys, campaigns, decisioning, offers, and real-time event triggers across omnichannel touchpoints
Nice to have: Experience configuring CJA connections, data views, calculated metrics, attribution, and omnichannel or cross-channel analysis
Nice to have: Active Adobe Experience Platform certification or comparable Adobe certification at Professional, Expert, or Master level
