Connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive efficiency, reduce risk, and improve customer and employee outcomes.
Primary Location Full Time Salary Range: $120,800.00 - $170,800.00
- Partner on early-stage cross-functional initiatives, supporting direction and Design & UX's representation in governance and strategic decision making.
- Apply service design tools, methods, and mindsets into design and product processes to increase clarity, efficacy, and quality of work on new and existing experiences.
- Advocate for service design methods, tools, and mindsets within Design & UX and with stakeholders' teams; acting as a day-to-day practitioner and resource for peers.
- Appropriately assess risk — including but not limited to AI-related considerations — and apply sound ethical judgement across service design practices.
- Scope, with guidance, service design initiatives for defined journeys or platforms based on objectives and business, user, and stakeholder needs, selecting appropriate methods, activities, and artifacts.
- Bachelor's/University degree or equivalent experience
- Nice to have: financial services experience
- Nice to have: regulated environments experience
