- Bronx, New York, United States
- On-site
- Full-time · Entry
- $66K–$66K per year
- 0+ years
Provide responsive, hands‑on support for the University’s technology environment, diagnosing and resolving hardware, software, account access, and connectivity issues for faculty, staff, and students.
Compensation
Annual Salary - $66,300
Responsibilities
- Provide courteous and responsive customer service via phone, email, remote tools, or in person.
- Install, maintain, configure, and troubleshoot PCs, peripherals, and software.
- Support the full lifecycle of University computers and devices, including setup, imaging/provisioning, deployment, inventory, refresh, and secure retirement.
- Assist with Microsoft Intune endpoint management, including device enrollment, configuration profiles, application deployment, compliance monitoring, and troubleshooting.
- Assist users with Help Desk inquiries, ensuring timely and effective issue resolution.
Requirements
- Bachelor’s degree required; a degree in Computer Science or a related field is preferred.
- Nice to have: BANNER or other ERP systems
- Nice to have: familiarity with disk imaging software
- Nice to have: familiarity with Avaya phone systems
- Nice to have: experience supporting Microsoft Active Directory