- Stockholm, Stockholm, Sweden
- On-site
- Full-time · Mid
Customer Success Manager who will own the relationship with a portfolio of brands and ensure they get real, measurable value from eComID.
Responsibilities
- Owning the ongoing relationship with a portfolio of fashion brands, from launch onwards
- Running regular performance reviews with brands: tracking conversion, net revenue and return-rate effects
- Analysing how our products perform per brand and identifying what to tune
- Coordinating onboarding together with our Forward Deployed Engineers and keeping the brand on track to launch
- Bringing structured feedback from brands into product and engineering
Requirements
- Nice to have: fashion brand
- Nice to have: ecommerce platform
- Nice to have: agency
- Nice to have: fashion-tech product