- On-site
- Entry
- $20–$29 per hour
- 1+ years
The Associate IT Service Desk Technician is responsible for providing support for a wide range of technical issues to enterprise end-users both remotely and face-to-face.
Compensation
$20.2 - $28.83 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
Responsibilities
- Serves as the first point of contact for customers by phone, email, or notifications from our service management tool.
- Provides initial triage work on customer issues: clearly defines the problem, identifies its seriousness, and determines the appropriate response.
- Escalates customer issues to appropriate teams as required to resolve the problem.
- Handles customer issues, keeping the customer up-to-date with progress and answering any questions they may have.
- Repairs, installs, manages and supports personal computer hardware and peripherals.
Requirements
- High school diploma or equivalent
- BA/BS degree in Information Technology or a related field
- Nice to have: A+
- Nice to have: Network+