The IT HELP DESK TECHNICIAN will provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on appropriate action.
Non Exempt / Hourly Position. Benefits Eligible (Health, Dental, Eye, 401K, profit sharing)
- Perform helpdesk duties in person, electronically and via phone by research and diagnosing problems to resolve computer related issues.
- Documents by entering tickets, documenting work and solutions, and escalating problems in accordance with company policies and guidance.
- Perform routine and emergency maintenance on company computer equipment & infrastructure (such as PC, Servers, Firewall, Switches, Cabling, Printers and peripherals).
- Perform installations, troubleshooting and maintenance of company software such as Office365 Suite, CAD, manufacturing software packages, ERP system, file management, SQL databases and more.
- Performs access control, group policy management, patching and application deployment in a Microsoft Windows environment.
- Associate’s degree in Information Technology
- Computer Science
- Nice to have: system administrator work
- Nice to have: CMMC
- Nice to have: NIST requirements
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