Regional Operations Center Specialist IV
Charter Communications, Inc. (Spectrum) · Posted Nov 9, 2026
- On-site
- Full-time · Senior
- 4+ years
The ROC Specialist IV performs and directs advanced first-line Outside Plant (OSP) Hybrid Fiber Coax (HFC) network surveillance, alarm and intake triage and correlation, collection and collation of key information, ticket/ SRO creation, dispatch, fix agent support, and ticket/SRO resolution in all operational conditions regardless of complexity.
Responsibilities
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Perform surveillance of HFC network using all applicable ROC systems, telemetry, alarms, topology, tools and other sources of information to identify network outages, impairments and other issues
- Perform complex troubleshooting, analysis, triangulation and correlation of HFC network impairments and outage events in accordance with the Regional Operations Center (ROC) Playbook
- Review network performance indicators and develop the appropriate response for any valid trends
- Proactively monitors telemetry and alarm patterns to identify persistent and intermittent problem areas
Requirements
- Two-year degree or certificate with an emphasis in telecommunications or IT
- Nice to have: HFC plant schematics/prints
- Nice to have: SCTE broadband and network maintenance related courses
- Nice to have: A+
- Nice to have: N+