Mecklenburg County IT Services (ITS) is seeking an experienced Endpoint MDM Deployment Contractor to support its Unified Endpoint Management (UEM) team for the County’s Evergreen Refresh initiative.
Responsibilities
Configure, prepare, and deploy mobile devices as part of the County’s Evergreen Refresh initiative.
Manage mobile device setup, enrollment, and configuration, particularly for iOS devices.
Coordinate device deployment schedules, logistics, and handoffs with County employees.
Receive, process, track, and manage returned devices for secure e-cycling and disposal.
Provide first-level technical support for mobile device break/fix issues, troubleshooting, and user inquiries.
Requirements
Nice to have: large-scale mobile device deployment
The IT Support Specialist will provide technical assistance and support to internal users across various branch locations, ensuring efficient operation of end-user computers, printers, and network hardware.
Locations (9)
Valley View, Ohio, United States
Nevada, United States
Texas, United States
Ohio, United States
Missouri, United States
South Carolina, United States
Show all 9 locations
Florida, United States
Illinois, United States
Colorado, United States
Responsibilities
Respond to support requests via phone, chat and email; address software, connectivity and printing issues.
Assist users by guiding them through diagnostic and troubleshooting steps, utilizing diagnostic tools, software, and/or providing verbal instructions.
Leverage expertise in computer software, hardware, and procedures to identify, investigate, and resolve technical problems reported by users.
Escalate complex issues to higher-level support when necessary.
Log, prioritize, and manage help desk tickets within Zendesk.
Requirements
Bachelor's degree in computer science or a related field, or equivalent experience